Terms of service
Terms of Service
OVERVIEW
This website is operated by Astera. Throughout the site, the terms "we", "us" and "our" refer to Astera. Astera offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any Services.
Any new features or tools added shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications.
Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction in the use of this Service.
You must not transmit worms, viruses, or destructive code.
A breach or violation of any of these Terms will result in termination of access.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that content (excluding credit card information) may be transferred over networks unencrypted and modified to adapt to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.
SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to.
SECTION 4 — MODIFICATIONS TO SERVICE & PRICING
Prices are subject to change without notice.
We reserve the right to modify or discontinue the Service without notice. We are not liable for modifications, price changes, or discontinuation.
SECTION 5 — PRODUCTS OR SERVICES
Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy.
We strive for accurate product representation but cannot guarantee screen-accurate color display.
We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.
SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse orders. We may limit or cancel orders placed under the same name, email, card, or address.
You agree to maintain accurate account and payment details to ensure transaction completion.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the third-party provider.
Future features and updates will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
Third-party content may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or sites.
You agree to direct complaints or claims regarding third-party products to the third party.
SECTION 9 — USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
By submitting content (comments, ideas, suggestions, reviews, etc.), you grant us unrestricted rights to edit, use, publish or distribute them.
You agree submissions will not violate the rights of others or contain harmful or illegal materials. We may, but are not required to, monitor and remove content we deem inappropriate.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy: tryastera.com/policies/privacy-policy
SECTION 11 — ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability.
We have no obligation to update information unless required by law.
SECTION 12 — PROHIBITED USES
You are prohibited from using the site for:
(a) any unlawful purpose
(b) soliciting others to commit unlawful acts
(c) violating laws or regulations
(d) violating intellectual property rights
(e) harassment, abuse, discrimination, or defamation
(f) submitting false or misleading information
(g) uploading malware or malicious code
(h) collecting personal information of others
(i) spamming, crawling, or scraping
(j) obscene or immoral purposes
(k) interfering with security features
Violation may result in termination of access.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free Service. Your use of the site is at your own risk.
Products and Services are provided "as is" and "as available."
We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold Astera harmless against claims or damages resulting from your breach of these Terms or violation of law or the rights of others.
SECTION 15 — SEVERABILITY
If any provision is deemed unlawful or unenforceable, the remainder remains valid.
SECTION 16 — TERMINATION
These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account for violations.
SECTION 17 — ENTIRE AGREEMENT
These Terms constitute the entire agreement governing site use. Failure to enforce any right does not waive future enforcement.
SECTION 18 — GOVERNING LAW
These Terms are governed by the laws of [YOUR JURISDICTION]. However, for purchases, subscriptions, returns, billing, and disputes, Section 19 (Terms of Sale) controls.
SECTION 19 — TERMS OF SALE
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT WITH ASTERA, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These terms and conditions (these "Terms") apply to the purchase and sale of products and services through the Astera website (the "Site"). These Terms are subject to change by [YOUR REGISTERED ENTITY NAME] trading as Astera (referred to as "Astera," "us," "we," or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.
1. Order Acceptance and Cancellation
You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Astera and you will not take place unless and until you have received your order confirmation email.
2. No Medical Advice; Accuracy, Completeness, and Timeliness of Information
The material on the Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider.
Astera products are dietary supplements. The statements made on this Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your healthcare provider before using our products or any information provided by Astera, particularly if you have a diagnosed medical condition, are pregnant or nursing, or take prescription medication.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your screen's display of any color will be accurate. This Site may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Site.
Astera does not make any guarantee that you will accomplish your health and wellness goals. Individual results vary depending on a variety of factors unique to you, including your age, health, diet, lifestyle, and genetics.
3. Prices and Payment Terms
(a) All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling where applicable. All such taxes and charges will be added to your merchandise total and will be itemized in your cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
(b) By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) that sufficient funds exist to pay us the amount(s) due. We and our third-party payment service providers may request, and may receive, updated card information from your card issuer, such as updated card numbers and expiration dates. If such updated information is provided, we will update your account information accordingly. Your card issuer may give you the right to opt out of providing vendors with updated card information; to do so, contact your card issuer. We are not responsible for any fees or charges that your bank or card issuer may apply. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method.
4. Automatic Renewals
If you purchase a subscription, you will automatically be charged on a recurring basis according to the delivery cadence you selected at checkout, with each recurring charge occurring on the corresponding calendar date of each billing period.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL. IF YOU DO NOT CANCEL YOUR SUBSCRIPTION AT LEAST 24 HOURS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER BILLING PERIOD, AND PAYMENT WILL BE AUTOMATICALLY PROCESSED.
To cancel, you may do so through your customer portal or by contacting us at hello@tryastera.com before your next scheduled billing date. All cancellation requests received after your scheduled billing date will apply to the following subscription period. We may refuse to renew any subscription in our sole discretion.
5. Shipments; Delivery; Title and Risk of Loss
(a) We will arrange for shipment of the products to you. Please check the individual product page and our Shipping Policy for specific delivery options and estimated timeframes. You will pay all shipping and handling charges specified during the ordering process.
(b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for delays in shipments caused by carriers, customs, incorrect address information, or other circumstances beyond our reasonable control.
6. Refunds and Returns
Astera offers a 90-Day Money-Back Guarantee. To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within ninety (90) days of the confirmed delivery date.
- Requests made after ninety (90) days from the delivery date are not eligible and will not be approved.
- The guarantee applies to your first order only, one refund per customer or household.
- Shipping and handling fees are non-refundable.
- Product returns are not required and will not be accepted.
Refund eligibility is strictly limited to the ninety (90) day period following the confirmed delivery date. Any requests submitted outside of this timeframe will be denied. Full details are set out in our Refund Policy.
7. Electronic Communications
You consent to receive electronic communications from Astera either in the form of email sent to the email address listed on your account, or by communications posted on the Site, for any purpose. You acknowledge and agree that any electronic communication in the form of such email or posting on the Site shall satisfy any legal requirement that such communication from Astera be in writing. The frequency of electronic communication will vary based on your interactions with our products, marketing campaigns and the Site.
8. Disclaimer of Warranties
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS EXPRESSLY SET FORTH OTHERWISE. EXCEPT AS SPECIFICALLY PROVIDED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ASTERA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
9. Limitation of Liability
EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL ASTERA, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES WITHOUT LIMITATION ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE SITE; (2) THE USE OF, OR THE INABILITY TO USE, ITEMS PURCHASED ON THE SITE; OR (3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS.
IN NO EVENT WILL ASTERA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ASTERA IN THE LAST TWELVE (12) MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of these limitations may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or condition or guarantee or limit liabilities, the scope and duration of such warranty, condition or guarantee and the extent of our liability will be the minimum permitted under such applicable law. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law.
10. Goods Not for Resale or Export
You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations with respect to these products or services.
11. Privacy
Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site: tryastera.com/policies/privacy-policy
12. Force Majeure
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, pandemic, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), restraints or delays affecting carriers, inability or delay in obtaining supplies of adequate or suitable materials, or telecommunication breakdown or power outage.
13. Governing Law and Jurisdiction
All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of [YOUR JURISDICTION], without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.
14. Dispute Resolution
[SEE NOTE BELOW — THIS SECTION MUST BE DRAFTED FOR YOUR JURISDICTION]
15. Assignment
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
16. No Waivers
Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Astera.
17. No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
18. Notices
(a) To You. We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) posting to the Site. Notices sent by email will be effective when we send the email; notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
(b) To Us. To give us notice under these Terms, you must contact us at hello@tryastera.com.We may update the address for notices by posting a notice on the Site.
19. Severability
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.
20. Entire Agreement
Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.