Cancellation Policy
Cancellation Policy
By purchasing a subscription product from Astera, you agree to the terms of our Automatic Refill Policy outlined below:
Recurring Charges
When you subscribe to a product, you will be charged automatically on a recurring basis. Charges will continue unless and until you cancel.
Frequency & Amount
You will be billed every [120 days / 4 months] at the amount shown during checkout, matching the delivery cadence you selected. This amount may include applicable taxes and shipping fees.
Because one bag of Astera is a complete four-month protocol, subscriptions are timed to arrive before your current supply runs out, so you never have a gap in your routine.
Deadline to Cancel
To avoid being charged for your next shipment, you must cancel at least 24 hours before your next billing date.
How to Cancel
We've made cancellation simple and hassle-free. You can cancel anytime by:
- Clicking the link below and logging in to manage your subscription:
- Or emailing our support team at: ✉️ hello@tryastera.com
Please include your full name and order number for faster processing. We aim to respond within 1 business day.
Changes to Your Subscription
You can also pause, skip a delivery, change your delivery frequency, or update your payment and shipping details at any time through the same portal, or by emailing us.
Confirmation
You will receive an email confirmation once your cancellation has been processed. If you do not receive one within 1 business day, please contact us so we can confirm it for you.
We are committed to transparency and giving you full control of your subscription.