Refund policy
Refund Policy
90-Day Money-Back Guarantee
At Astera, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 90-Day Money-Back Guarantee under the terms outlined below.
Astaxanthin works gradually, so we built our guarantee to cover the time it actually takes to know. Take it consistently, and if you're not satisfied, we'll refund you.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 90 days of the delivery date
- Requests made after 90 days from delivery are not eligible and will not be approved
- The guarantee applies to your first order only, one refund per customer or household
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted
Refund eligibility is strictly limited to the 90-day window from the confirmed delivery date.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 90-day guarantee period
- Repeat or subsequent orders placed after your first order
- Subscription renewals or recurring charges processed after the 90-day window
- Orders that have already been processed or fulfilled once the 90-day period has passed
- Requests made outside the stated policy terms
No exceptions are made beyond the 90-day money-back guarantee.
How to Request a Refund
Refunds are simple and require no return shipping.
Email hello@tryastera.com with your order number and we'll take care of it. We aim to respond within 1 business day, and approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Subscriptions
- If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or cancelling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
- Subscription Orders. Astera offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless cancelled. If you sign up for a subscription, you will be charged through the payment method you provide at the delivery cadence of your choosing ("billing period"). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.
- Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription before the last day of your billing period. If you wish to cancel, you may do so by contacting our customer support team at hello@tryastera.com. All cancellations are effective on the last day of the billing period.
- Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (for example, a change in billing address, card number, or card expiration date). You must promptly notify us if your card information is cancelled or is no longer valid. Changes to this information can be made in the customer portal or by contacting a customer service representative.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us at hello@tryastera.com within 14 days of delivery with your order number and a photo of the issue. We will replace it or refund it, and this is separate from the 90-day guarantee.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team at hello@tryastera.com within the 90-day window so we can assist you accordingly.