Shipping policy

Shipping Policy

At Astera, we work hard to process and ship every order as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions, and holidays, processing times may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times:

  • Standard Shipping: 6–10 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us and we will look into it for you.

Shipping Delays

While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur.

Astera is not responsible for delays caused by carriers, customs, incorrect shipping information, or other circumstances beyond our control. If your order appears to be significantly delayed or lost in transit, contact us and we will work with you to resolve it.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by contacting our support team.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional processing time and shipping fees.

If you notice an error in your shipping address, contact us immediately. We can usually correct it before the order ships, but once an order has been dispatched we are unable to change the destination.

Questions & Support

If you have questions about your shipment, please contact our customer support team at hello@tryastera.com and we'll be happy to assist.

We aim to respond to all enquiries within 1 business day.